Reference

Terms That Cover Your pk9 Account

These terms set out what you agree to when you open and use a pk9 account. Access and eligibility depend on your local law and the regions we support — read this before you deposit via bKash, Nagad, or Rocket.

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pk9 Terms That Cover Your pk9 Account
TERMS CONTACT

How to Reach Us About These Terms

Questions about your account, a specific clause, or a restriction you've encountered? Our support team handles terms-related queries directly. Reach us through live chat inside your account dashboard, or send a message via our official contact form. We aim to respond to account and policy queries within one business day. If your query involves a suspended account or a disputed transaction through bKash, Nagad, or Rocket, include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Available for account holders in supported regions during active service hours.

Contact Form

Use the contact form on pk9 to send a written query. Attach any transaction reference numbers for faster resolution.

Account Help

For wallet verification issues — bKash, Nagad, or Rocket — go to Account Settings and follow the wallet verification steps before contacting support.

HOW WE OPERATE

How pk9 Handles Your Account Data

Your account data is stored securely and used only for the purposes described in these terms and our privacy policy. We keep transaction records — including bKash, Nagad, and Rocket payment references — for as long as required by applicable regulations in your eligible region. You can request a copy of your account data or ask us to correct inaccurate details by contacting support directly. Account security is your shared responsibility: use a strong password and do not share your login or wallet PIN with anyone. We apply standard encryption to data in transit and at rest.

Data Retention We retain account and transaction records for the period required by applicable law in your region. You may request access to your own records at any time.
Account Security Enable two-factor authentication from your account settings. Never share your PIN or OTP — we will never ask for these through chat or email.
Correction Requests To update or correct your account information, contact support with your registered mobile number and the details you want changed.
Cookies and Tracking We use session cookies to keep you logged in and analytics tools to improve the platform. You can manage cookie preferences in your browser settings.

Questions About Your Account Terms

Here are the questions we hear most often about these terms, account eligibility, and how the rules apply to your pk9 wallet and payment activity.

Account access depends on your local law and whether your region is supported. You must be of legal age in your jurisdiction and not be excluded by any applicable regulation.

No. Each person may hold one account. Multiple registrations under the same identity or the same bKash, Nagad, or Rocket number are a breach of these terms and may result in account closure.

We may suspend or permanently close your account. Any balance held may be withheld pending review if the breach involves suspected fraud or wallet misuse.

Contact support via live chat or the contact form on pk9. State clearly that you want your account closed. Outstanding balances will be returned to your registered wallet.

We will post updates on the site. If you continue using your account after a change is posted, that counts as acceptance. Check this page periodically if you want to stay current.

Yes. Access and specific features depend on local law and eligible regions. Players in Dhaka and elsewhere in Bangladesh should confirm that use is permitted under applicable local rules before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.