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How pk9 Handles Your Personal Information

Your account data stays with us — not sold, not shared without reason. This policy covers what we collect when you register, deposit via bKash, Nagad, or Rocket, and use the platform, and it tells you exactly how to access or remove that data.

Account data protectedbKash, Nagad, Rocket payment info handled securelyRight to access your dataRight to request deletionContact us anytime
pk9 How pk9 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or delete your personal data, or if you have a question about how we handle your information, our support team handles privacy requests directly. Response times depend on request complexity, but we aim to acknowledge every query promptly.

Team online

Live Chat

Start a chat from the lobby — available for account and privacy queries. Quickest path for straightforward data access requests.

Email Support

Send your privacy request to our support address. Include your registered account details so we can verify your identity before acting.

Account Settings

Some data — like your contact details and communication preferences — can be updated directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply standard security practices across your account, from login to withdrawal. Here is how the key areas work in practice.

Account Security

Your account is protected by password hashing and OTP verification on login. Unusual access attempts from a new device trigger an additional confirmation step before entry is allowed.

Payment Data

When you deposit via bKash, Nagad, or Rocket, transaction details pass through the payment provider's own encrypted channel. We store only a reference, not your full wallet credentials.

Data Retention

Active account data is kept while your account remains open. After closure, we retain records for the period required under applicable regulations, then delete or anonymise them.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request deletion. Submit your request via live chat or email with your account details for identity verification.

Common Questions About Your Data

Straight answers to what Bangladesh account holders ask most about privacy on pk9.

We collect your name, email or phone number, and the payment method you choose — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

We share only what is necessary — payment processors receive transaction data to complete your deposit or withdrawal. We do not sell your personal information to advertisers or data brokers.

Contact support via live chat or email with your registered account details. We will verify your identity and provide your data within a reasonable timeframe after confirmation.

Yes. Submit a deletion request through live chat or email. We will process it in line with our retention obligations — some records may be kept for the period required by applicable regulations.

Cookies keep your session active, detect unusual login attempts, and help the lobby load correctly on your device. You can adjust cookie settings in your browser, though some features need session cookies to work.

No. Your wallet credentials stay within the bKash or Nagad payment flow. We store only a transaction reference on our side, not your full wallet number or PIN.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.